Return Policy

SHIPPING/RETURN POLICY

Jenschke Orchards LLC Website ships only via UPS Ground. Email fbgpeachinfo@gmail.com before submitting an order to expedite Shipping. All orders placed Monday-Thursday will begin processing and ship within 72 hours, pending availability and credit card authorization. Orders placed on Friday, Saturday or Sunday will begin processing, but may not ship until the following business day. Invalid shipping address will require verification from the buyer and could delay the processing time.

Return Policy
We will accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received. We do not accept returns for perishable items. If you wish to return your item, email a request to fbgpeachinfo@gmail.com We must receive your request within 10 days of the date you received your item.

Return Shipping
You are responsible for paying for the return shipping costs.

Ship to: Jenschke Orchards LLC
675 Barrett Road
Fredericksburg, Texas 78624

Refunds
Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.

Exchanges
In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email fbgpeachinfo@gmail.com within 10 days of receiving your product to begin the process.

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We have concluded our fall season. We will open again the day after Thanksgiving selling Nordmann, Noble, and Douglas Firs from the Northwest as always. Also, available for the first year is our “cut your own” Christmas Tree.  We grow Murray and Arizona Cypress. Santa Claus will visit the farm Saturday November 26th (10am-2pm) Hope to see you here!

The Farm is pet friendly when leashed. However, pets are not allowed in buildings.

 

Store Hours (Summer 2022)

  •  Monday- 3pm to 7pm
  • Tuesday- 3pm to 7pm
  • Wednesday- 9am to 7pm
  • Thursday- 9am to 7pm
  • Friday- 9am to 7pm
  • Saturday- 9am to 7pm
  • Sunday- 9am to 7pm

Field Hours

  • Same as Store